We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:

- Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.

- International Shipping Charge: Please aware that when you receive your order,  you might be charge for additional fee by your local carrier (which cannot control from seller side) depend on your own country regulations. 

 ESTIMATED TIME OF ARRIVAL (Business Days)

 For International Shipping: It will take around 2-3 weeks (business days)  depend on products and country. Please feel free to contact our Customer Service team to get more details relate to your concerns.  

ORDER TRACKING

 You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your  package into their system.

 If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry. 
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you. 

PLEASE NOTE:

1. More than 97% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
2. Email us athelp@geckocustom.com within 1 day after ordering if you'd like express shipping.
3. For modification orders, the production time is expanded 1-2 days.  
4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.
6. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
7. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures
• Modification request

If you did not receive your package as promptly as our website stated, we will giveRESEND ORREFUND per your asking. Please email us athelp@geckocustom.comand we’ll make it right!

Get ready for a shopping experience like no other! Explore our latest collection tailored for dog and cat lovers, camping enthusiasts, and families alike.

Enjoy an exclusive 10% discount using code HOT10, combinable with other codes. 

🐶 For Dog & Cat Lovers: Discover premium pet essentials and treats.

 - 4Pcs Pet WaterProof Rainshoe Anti-slip Rubber Boots $17.66

- 4PCS Pet Hair Remover Washing Machine Dryer Hair Catcher Reusable Cat Dog Fur Clothing Bedding Lint Hair Remover for Laundry $24.98

- Waterproof Pet Dog Shoes Anti-slip Rain Boots Footwear $21.05

- Pet Dog Clothes Soft Breathable Navy Style Leash Set $18.52

- Magic Laundry Ball Kit Hair Remover Pet Clothes $19.00

- IQ Training Mental Enrichment Dog Treat Slow Feeeder Puzzle $32.61

- Handfree Bird/Feather Cat Wand with Bell Interactive Toys for Cats $17.83

- Dachshund PU Leather Dog Keychains $17.53

See more 

⛺️ For Campers: Gear up with top-notch outdoor must-haves.

- 8x20 HD Night Vision Mini Pocket Zoom Monocular Outdoor Portable Telescope $21.55

- LED Induction Headlamp Camping Search Light USB Rechargeable $23.01

See more

🎃For Halloween Decorations: Elevate your Halloween party with our spectacularly spooky decor pieces

- Halloween Vintage Skeleton Skull Dangle Earrings $15.45

- Halloween Christmas Costume Funny Pet Cat Party Cosplay Apparel Clothing $20.51

- Pumpkin Halloween Decorative PillowCase $18.99

- BlackPink Halloween Witch Earrings $15.85

- LED Light Halloween Glowing Ring $13.92

See more

👨‍👩‍👧‍👦 For Families: Create lasting memories with unique keepsakes.

- Drive Safe I Need You Here With Me Metal Keychain $17.06

- Drive Safe Keychain Lettering Boyfriend Husband Key Chain $18.29

See more

• Where can I track my order?

 Kindly access the link below and track your order by your order number or your email address. If there is something wrong, you can reach out to the Support Team at help@geckocustom.com 

- TRACK YOUR ORDER HERE -

• When will I receive my order?

• Do you offer free shipping?

• Do you ship worldwide?

• Can I custom products with my own photos?

• What can I do if my card is declined and I cannot finish the check out?

• How do I change or cancel my orders?

Please contact our support team within 4 hours since your order is placed to make a request in cancellation/exchange the item or change/update your order information.
After this timeframe, any request relates to cancellation or exchanges won’t be accepted and the item will be processed as normal.

Kindly send us an email at help@geckocustom.com with email title: "Need to cancel my order - [Your order number]".

• Want to change the information of my orders?