- Where can I track my order?
Kindly access the link below and track your order by your order number or your email address. If there is something wrong, you can reach out to the Support Team at firstname.lastname@example.org
- When will I receive my order?
- Do you offer free shipping?
- Do you ship worldwide?
- Can I custom products with my own photos?
- What can I do if my card is declined and I cannot finish the check out?
- How do I change or cancel my orders?
Please contact our support team within 4 hours since your order is placed to make a request in cancellation/exchange the item or change/update your order information.
After this timeframe, any request relates to cancellation or exchanges won’t be accepted and the item will be processed as normal.
Kindly send us an email at email@example.com with email title: "Need to cancel my order - [Your order number]".
- Want to change the information of my orders?
Please be reminded that we can only edit or make changes on your order within 4 hours from purchase. After that, your order is locked for processing and we can no longer make changes to it. It is very important that the customer should double check all the information before check-out.