Dear our lovely customers,

Due to the expected swell in online holiday shopping, our production procedure and delivery time will be directly affected.

We are working hard to complete and deliver your orders as soon as possible and ensure that issues will be minimized.

Most importantly, we want to make sure that you receive your gifts in time for Christmas 2024. Therefore, please review the chart below for delivery timelines.

- Due to ongoing delivery service strikes in Canada, orders to this region may experience delays. We appreciate your patience and understanding during this time.

- (Please note that our products remain perfect as meaningful New Year gifts to cherish for your loved ones.) 

• With GROUND shipping

• With  FAST shipping

• With STANDARD shipping

Please note:

1. More than 97% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
2. Email us at  help@geckocustom.com within 1 day after ordering if you'd like express shipping.
3. For modification orders, the production time is expanded 1-2 days.  
4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.
6. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
7. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures
• Modification request

If you did not receive your package as promptly as our website stated, we will give  RESEND Or  REFUND per your asking. Please email us at help@geckocustom.comand we’ll make it right!

We truly appreciate your understanding and please stay informed during this period.