Upsize item HN590
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Up size the items according to customer's request
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:
- Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
- International Shipping Charge: Please aware that when you receive your order, you might be charge for additional fee by your local carrier (which cannot control from seller side) depend on your own country regulations.
Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
ESTIMATED TIME OF ARRIVAL (Business Days)
| PRODUCT | PRODUCTION TIME (in business days) | SHIPPING TIME (in business days) |
| Banner | 5 - 7 days | 10 - 15 days |
| Blanket | 3 - 5 days | 3 - 7 days |
| Canvas | 2 - 3 days | 3 - 7 days |
| Car mat | 5 - 7 days | 10 - 15 days |
| Beach Short | 7 - 9 days | 10 - 15 days |
| Hawaiian Shirt | 7 - 9 days | 10 - 15 days |
| Clog | 7 - 9 days | 10 - 15 days |
| Doormat | 5 - 7 days | 10 - 15 days |
| Garden Flag | 3 - 5 days | 10 - 15 days |
| Graduation Tassel Charm | 3 - 5 days | 10 - 15 days |
| Graduation Topper | 5 - 7 days | 10 - 15 days |
| Keychain | 3 - 5 days | 10 - 15 days |
| Metal Sign | 5 - 7 days | 10 - 12 days |
| Mug | 2 - 4 days | 3 - 7 days |
| Ornament | 3 - 5 days | 3 - 7 days |
| Patio Rug | 5 - 7 days | 10 - 15 days |
| Picture Frame | 3 - 5 days | 10 - 15 days |
| Pillow | 3 - 5 days | 3 - 7 days |
| Shirt | 2 - 3 days | 3 - 7 days |
| Sock | 3 - 5 days | 10 - 12 days |
| Stoles | 3 - 5 days | 10 - 15 days |
| Throw Pillow | 5 - 6 days | 6 - 8 days |
| Tumbler | 2 - 4 days | 3 - 7 days |
| Wood sign | 5 - 7 days | 7 - 12 days |
Yard Sign | 3 - 5 days | 3 - 7 days |
Pajamas | 7 - 9 days | 10 - 15 days |
Sweatpants | 7 - 9 days | 10 - 15 days |
For International Shipping: It will take around 2-3 weeks (business days) depend on products and country. Please feel free to contact our Customer Service team to get more details relate to your concerns.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry.
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
PLEASE NOTE:
1. The above time frame is only applied for orders to the US with standard shipping method.
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping product) may require a longer ship-out and/or delivery time frame.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may have some unexpected delays. We apologise for any inconvenience caused
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologise for any inconvenience due to delivery delays resulting from this.
6.Because the product is made to order, it will be sent out immediately as soon as it finishes. Therefore, please be aware that your order might be separately shipped. We will handle the extra shipping cost to deliver every finished item to you in the shortest possible time.
- Where can I track my order?
Kindly access the link below and track your order by your order number or your email address. If there is something wrong, you can reach out to the Support Team at help@geckocustom.com
- When will I receive my order?
- Do you offer free shipping?
- Do you ship worldwide?
- Can I custom products with my own photos?
- What can I do if my card is declined and I cannot finish the check out?
- How do I change or cancel my orders?
Please contact our support team within 4 hours since your order is placed to make a request in cancellation/exchange the item or change/update your order information.
After this timeframe, any request relates to cancellation or exchanges won’t be accepted and the item will be processed as normal.
Kindly send us an email at help@geckocustom.com with email title: "Need to cancel my order - [Your order number]".
- Want to change the information of my orders?
Please be reminded that we can only edit or make changes on your order within 4 hours from purchase. After that, your order is locked for processing and we can no longer make changes to it. It is very important that the customer should double check all the information before check-out.
